Exchange Policy

Exchange and Refund Policy

At MultiQart, your satisfaction is our priority. If you're not completely happy with your purchase, we offer an easy and transparent exchange process.

Eligibility for Exchange 

To qualify for an exchange , the following conditions must be met:

  1. The request must be initiated within 7 days of receiving the product.
  2. The item must be unused and in its original packaging with all tags and labels attached.
  3. The product must not be damaged or altered by the customer.

Non-Returnable Items

Certain items are not eligible for return or refund:

  • Products marked as "Final Sale" or "Non-Returnable"
  • Personal care items (e.g., cosmetics, skincare)
  • Perishable goods
  • Customized or personalized items

Exchange Process

  1. Contact Us: Email us at multiqartpk@gmail.com or call +92 3334178756 to initiate an exchange. Provide your order number and reason for the exchange.
  2. Approval: Our team will review your request and approve the exchange if it meets our criteria.
  3. Send the Item: Ship the product back to us at the address provided. The customer is responsible for return shipping costs unless the item was damaged or defective.
  4. Receive New Product: Once we receive and inspect the returned item, we’ll dispatch the replacement product.

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Notify us within 48 hours of receiving the item.
  2. Share clear photos or videos of the damage with our team.
  3. We will arrange a replacement or refund at no additional cost to you.

Shipping Costs

  • For exchanges or returns due to personal preference, customers are responsible for shipping costs.
  • If the return is due to a defect or error on our part, we’ll cover the shipping charges.

Contact Us

For any questions or to initiate an exchange or refund, reach out to us:
📧 Email: multiqartpk@gmail.com
📞 Phone: +92 3334178756

We’re here to ensure your shopping experience is smooth and worry-free! 😊